FAQ
Residential Cleaning
Do I need to be home during the cleaning?
No, it’s not necessary. Many of our clients give us access to their homes and trust our work. We always act with professionalism, discretion, and respect for your space.
Do you bring your own cleaning supplies?
Yes, we bring all the necessary products and tools. If you have specific items you’d like us to use, we’re happy to adapt.
How is the service price determined?
We offer a free evaluation visit to understand your space and needs, and to estimate the time and staff required. You’ll then receive a fair, no-obligation quote.
Can I request cleaning for specific areas only?
Yes. While our service typically includes full-home cleaning, if there are areas you’d prefer we skip, just let us know and we’ll adjust the service accordingly.
How often do you recommend the service?
It depends on your home size and lifestyle. Many of our clients choose weekly or biweekly cleanings to keep everything in perfect condition.
Short-Term Rental Cleaning
Do you offer cleaning between reservations, even with short turnaround times?
Yes. Our team is prepared to act quickly and precisely, always aligned with your reservation calendar.
What happens if a guest leaves the property very dirty or damaged?
During the cleaning, we do a visual inspection and send you a report with photos of any damage, missing items, or issues that should be reported to the platform.
Do you restock amenities or products?
Yes, as long as the host provides the items, we will place and organize them so everything is ready for the next guest.
Is laundry included in the service?
Yes. We offer laundry for bed linens and towels, either on-site or by managing an external service, depending on what we coordinate in advance.
We can work with smart locks, physical keys, or lockboxes. Just let us know your preferred access method.